How can we help?

We are happy to provide you with comprehensive support and detailed resources to answer your questions and solve problems. Whether you’re looking for quick answers in our FAQ, detailed instructions in our user manuals or direct contact with our customer service team, we’ve got you covered.


Find the right guidance for the functions of your product.


Find a variety of step-by-step guides to help you get the most out of our products and services.

Product Videos

Take a look at our product videos and discover the unique features and benefits of our products in detail.


Find out more about our warranties.


Take a look at our patents.

Care Instructions

With our care instructions, you can be sure that your product will last a long time.


Got a question? Check out our most frequently asked questions below to find the quick answer you’re looking for.

Our products are developed in Switzerland and manufactured in Asia.

No, the bags and backpacks are not sold or supplied with a powerbank.

Some powerbanks may enter hibernation mode if they remain inactive for an extended period, leading to an inability to power up our products. If you discover that your device won’t turn on, please disconnect the powerbank once more.

Unfortunately, this is not possible at the moment. Our Finder currently only works with the Apple Find My app on an iOS device.

Our bags and backpacks can only be washed by hand, as care must be taken with the USB cable.