How can we help?

We are happy to provide you with comprehensive support and detailed resources to answer your questions and solve problems. Whether you’re looking for quick answers in our FAQ, detailed instructions in our user manuals or direct contact with our customer service team, we’ve got you covered.

Manuals

Find the right guidance for the functions of your product.

Tutorials

Find a variety of step-by-step guides to help you get the most out of our products and services.

Product Videos

Take a look at our product videos and discover the unique features and benefits of our products in detail.

Warranty

Find out more about our warranties.

Care Instructions

With our care instructions, you can be sure that your product will last a long time.

Patents

Take a look at our patents.

Patent name	Patent number
USB Charging Patents	US 10,574,071 B2; US 10,931,137 B2; US 10,931,138 B2; US 11,601,009 B2; US 12,004,617 B2
Massage	US 10,888,494 B2; US 11,723,831 B2
Lost Reminder System	US 9,865,153 B2
Position Locator	US 11,475,756 B1; US 11,573,291 B1; US 11,789,125 B2

Product virtual patent marking

Product Family	Product Item No.	USB charging family	Massage	Lost Reminder system	Position Locator
TERABYTE	J16BT-1 J16BTF-02 J16BTF-21	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	X
TERABYTE \| Finder	J16BTFB-41	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	US 11,573,291 B1 US 11,475,756 B1 US 11,789,125 B2
KATY ROSE	SD1006-01 SD1006F-01B SD1006F-02 SD1006F-13 SD1006F-46 SD1006F-82	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	X
KATY ROSE \| Finder	SD1006FB-14	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	US 11,573,291 B1 US 11,475,756 B1 US 11,789,125 B2
KATY ROSE \| Finder	SD1006FB0-01	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	X
KATY ROSE \| Massage	SD1006M-01	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	US 10,888,494 B2 US 11,723,831 B2	X	X
COSMO 3.0	SDE401F SD1514	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	X
COSMO 3.0 \| Massage	SD1514M	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	US 10,888,494 B2 US 11,723,831 B2	X	X
WIDGET	SD154-BLK SD154-GR	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	X
ZIRCON	TSG4H157	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	X
ZIRCON \| Finder	TSG4H157FB	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	US 11,573,291 B1 US 11,475,756 B1 US 11,789,125 B2
ANTIBACTERIAL	J14-41	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	X
CIRCUIT	J14-BR	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	X
PEARL \| Massage	SD1005M-01	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	US 10,888,494 B2 US 11,723,831 B2	X	X
NEPTUNE \| Massage	SD1003M-V1	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	US 10,888,494 B2 US 11,723,831 B2	X	X
JAVA	SD805	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	X
JAVA \| Massage \| Finder	SDE300MFB-01	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	US 10,888,494 B2 US 11,723,831 B2	X	US 11,573,291 B1 US 11,475,756 B1 US 11,789,125 B2
PIXEL	SD-857	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	X
BASEL	SD-4000 SD-4000T	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	X
SENSOR	TSG4H198-1	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	X	X	X
SENSOR \| Massage \| Finder	SDE2400MFB-01	US 10,574,071 B2 US 10,931,137 B2 US 10,931,138 B2 US 11,601,009 B2	US 10,888,494 B2 US 11,723,831 B2	X	US 11,573,291 B1 US 11,475,756 B1 US 11,789,125 B2
FLEX FINDER KEY CHAIN \| Finder	SD9507FP4 SD9507F	X	X	X	US 11,475,756 B1 US 11,789,125 B2
FINDER KEY CHAIN \| Finder	SD9508F	X	X	X	US 11,475,756 B1 US 11,789,125 B2
FINDER KIT \| Finder	SDBT014	X	X	X	US 11,573,291 B1 US 11,475,756 B1 US 11,789,125 B2
DIGITRAK	SD4807G1-02/24	US 12,004,617 B2	X	US 9,865,153 B2	X

FAQ

Got a question? Check out our most frequently asked questions below to find the quick answer you’re looking for.

Where are the products made?

Our products are developed in Switzerland and manufactured in Asia.

Do the products already contain a powerbank to be able to use functions such as the USB charging port?

No, the bags and backpacks are not sold or supplied with a powerbank.

The built-in functions are not powered despite my powerbank, what can I do?

Some powerbanks may enter hibernation mode if they remain inactive for an extended period, leading to an inability to power up our products. If you discover that your device won’t turn on, please disconnect the powerbank once more.

Can I also use the built-in SDD Finder with an Android operating system?

Unfortunately, this is not possible at the moment. Our Finder currently only works with the Apple Find My app on an iOS device.

Can the bags or backpacks be washed in the washing machine?

Our bags and backpacks can only be washed by hand, as care must be taken with the USB cable.