How can we help?

We are happy to provide you with comprehensive support and detailed resources to answer your questions and solve problems. Whether you’re looking for quick answers in our FAQ, detailed instructions in our user manuals or direct contact with our customer service team, we’ve got you covered.

Manuals

Find the right guidance for the functions of your product.

Tutorials

Find a variety of step-by-step guides to help you get the most out of our products and services.

Product Videos

Take a look at our product videos and discover the unique features and benefits of our products in detail.

Warranty

Find out more about our warranties.

Care Instructions

With our care instructions, you can be sure that your product will last a long time.

Patents

Take a look at our patents.

Patent name
Patent number
USB Charging Patents
US 10,574,071 B2; US 10,931,137 B2; US 10,931,138 B2; US 11,601,009 B2
Massage
US 10,888,494 B2; US 11,723,831 B2
Lost Reminder System
US 9,865,153 B2
Position Locator
US 11,475,756 B1; US 11,573,291 B1; US 11,789,125 B2
Product virtual patent marking
Product Family
Product Item No.
USB charging family
Massage
Lost Reminder system
Position Locator
TERABYTE
J16BT-1
J16BTF-02
J16BTF-21
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
X
TERABYTE | Finder
J16BTFB-41
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
US 11,573,291 B1
US 11,475,756 B1
US 11,789,125 B2
KATY ROSE
SD1006-01
SD1006F-01B
SD1006F-02
SD1006F-13
SD1006F-46
SD1006F-82
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
X
KATY ROSE | Finder
SD1006FB-14
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
US 11,573,291 B1
US 11,475,756 B1
US 11,789,125 B2
KATY ROSE | Finder
SD1006FB0-01
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
X
KATY ROSE | Massage
SD1006M-01
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
US 10,888,494 B2
US 11,723,831 B2
X
X
COSMO 3.0
SDE401F
SD1514
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
X
COSMO 3.0 | Massage
SD1514M
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
US 10,888,494 B2
US 11,723,831 B2
X
X
WIDGET
SD154-BLK
SD154-GR
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
X
ZIRCON
TSG4H157
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
X
ZIRCON | Finder
TSG4H157FB
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
US 11,573,291 B1
US 11,475,756 B1
US 11,789,125 B2
ANTIBACTERIAL
J14-41
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
X
CIRCUIT
J14-BR
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
X
PEARL | Massage
SD1005M-01
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
US 10,888,494 B2
US 11,723,831 B2
X
X
NEPTUNE | Massage
SD1003M-V1
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
US 10,888,494 B2
US 11,723,831 B2
X
X
JAVA
SD805
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
X
JAVA | Massage | Finder
SDE300MFB-01
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
US 10,888,494 B2
US 11,723,831 B2
X
US 11,573,291 B1
US 11,475,756 B1
US 11,789,125 B2
PIXEL
SD-857
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
X
BASEL
SD-4000
SD-4000T
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
X
SENSOR
TSG4H198-1
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
X
X
X
SENSOR | Massage | Finder
SDE2400MFB-01
US 10,574,071 B2
US 10,931,137 B2
US 10,931,138 B2
US 11,601,009 B2
US 10,888,494 B2
US 11,723,831 B2
X
US 11,573,291 B1
US 11,475,756 B1
US 11,789,125 B2
FLEX FINDER KEY CHAIN | Finder
SD9507FP4
SD9507F
X
X
X
US 11,475,756 B1
US 11,789,125 B2
FINDER KEY CHAIN | Finder
SD9508F
X
X
X
US 11,475,756 B1
US 11,789,125 B2
FINDER KIT | Finder
SDBT014
X
X
X
US 11,573,291 B1
US 11,475,756 B1
US 11,789,125 B2
DIGITRAK
SD4807G1-02/24
X
X
US 9,865,153 B2
X

FAQ

Got a question? Check out our most frequently asked questions below to find the quick answer you’re looking for.

Our products are developed in Switzerland and manufactured in Asia.

No, the bags and backpacks are not sold or supplied with a powerbank.

Some powerbanks may enter hibernation mode if they remain inactive for an extended period, leading to an inability to power up our products. If you discover that your device won’t turn on, please disconnect the powerbank once more.

Unfortunately, this is not possible at the moment. Our Finder currently only works with the Apple Find My app on an iOS device.

Our bags and backpacks can only be washed by hand, as care must be taken with the USB cable.