FAQ

• What’s the Apple Find My network?

  The Find My network is a crowdsourced network of almost one billion Apple devices that use Bluetooth wireless technology to detect missing devices or items nearby, and report their approximate location back to the owner in the Find My app. The entire process is end-to-end encrypted and anonymous, so no one else, not even Apple or Swissdigital Design can view a device’s location or information.

  Visit www.apple.com for more information.

• Software requires

  To use the Apple Find My app to locate this item, the latest version of iOS, iPadOS, or macOS is recommended

• Unwanted tracking

  
  SDD Finder Detected Near You

  SDD Finder is designed to discourage unwanted tracking. If someone else’s SDD Finder/SDD backpack/SDD Handbag/SDD Luggage finds its way into your personal items, your iPhone will give you a notice that a Finder is traveling with you and send you an alert on your iPhone.

  After a while the Finder will play a sound.

  This notification is warning you that there is a SDD Finder near you. This notification does not give you permission to go into someone else’s items/bags/backpacks/handbags/luggages to disable the SDD Finding system or other illegal actions.

• How to pair/how to use?

  Step 1

  Place the Finder next to your iPhone、iPad、iPod touch or macOS.

  Twist to open the back cover.

  Remove the transparent film from the back of the battery.

  Step 2

  Twist to close the back cover, the device will be powered on and ready for pairing after two beeps and a flash of red.

  Turn on Bluetooth on your device, Open the Find My app on your iPhone, iPad, iPod touch or macOS.

  In the Find My app, tap ‘Items – Add item – Other supported item’.

  Tap ‘Connect’.

  Name your Finder then click ‘Continue’.

  Choose an emoji.

  Click on ‘Continue’ and then ‘ Finish’ to complete the pairing process.

  Step 3

  The Finder will be paired successfully after two beeps and a flash of blue.

  Tips：

  –Complete the pairing process within 2 minutes, otherwise the device will enter the standby mode after 4 consecutive beeps and a flash of red. in that case, twist and take out the battery to restart

  the operation from Step 2

  –View ‘Update available’ underneath ‘Firmware’ or click ‘Show details’ to find ‘Update available’, then click ‘Update’ for software upgrade.

• Battery

  Battery type: CR2032

  Battery life: 180-240 days

  Battery statement:

  Do not ingest battery, Chemical Burn Hazard. If the coin battery is swallowed, can cause severe internal burns in just 2 hours and can lead to death. Keep new and used batteries away from children. If the battery compartment does not close securely, stop using the product and keep it away from children. If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.

  Caution! Lithium battery inside. Risk of explosion in case of incorrect use. Please do not expose the product to a direct heat source. Please do not expose the product to any mechanical stress or impact. Do not attempt to disassemble the battery.

  If carelessly operated, you might face the risk of electric shock.

  This product is not a toy or edible. When using the tool, the sharp part of the specified tool should only face the gap, be careful not to hurt your fingers.

• Battery replacement

  Twist to open the back cover-Replace a new battery-Twist to close the back cover.

• How to know the battery is out of power

  When the battery is in low power, you’ll receive a reminding message to replace the battery.

   

  

• Firmware Updated available

  Suggest to updated the firmware to the latest version. It’s  normal if there is no”Firmware Updated available” showed inside the app. You can try to log out of your iCloud account, and log in again.

   

  

• Specification

  Product Name : FMN Finder

  Model Name：SWISSDIGITAL DESIGN 1

  Range: 20-50m(65-164 feet) depending on environment

  Temperature range: -15 °C to +50 °C (5 °F to 122 °F)

  Modulation method: GFSK, Antenna power: ≥ +4dBm,

  Operating frequency band: 2.4GHz

  Alarm: max. 130 dB, ABS/PC alloy material

  Three-dimensional size: 38mmX38mmX14.5mm without the silicon cover.

  105mmX40mmx15mm with the silicon cover.

• How to remove the Finder from your Apple device?

  Place the Finder next to your iPhone、iPad、iPod touch or macOS. Open the Find My app on your device, click on the ‘ Items’ to find the device then scroll down and click on ‘Remove this device’

• How to turn on Standby_Disable mode?

  Take out the battery to enter the disable mode; put in the battery to enter the active mode.

• How to complete a factory reset

  Please disassemble and assemble the battery three times in a row in 9 seconds. Attention! Press and hold the battery with your hands for the third time and do not release until you hear a long sound.

• How to use Lost mode?

  Enter a phone number or an email address in case someone finds your item and wants to contact you.

   

  

   

  

   

  

• What is the Notify When Found?

  When you lost your item, you can use the this function. If the item is near you, your iPhone will receive a notice.

   

  

• What is the motion detection?

  When the item is far away from the mobile phone for 3 days (the specific time depends on the latest Technical agreement of Apple), the device will alarm (continuously play the sound for 10s)  when the device moves.

• What's Notify When left behind?

  Set the locations on the app, you can receive a notification when you the item behind.

   

  

   

  

• Last seen location

  The last seen location is very important for finding your belongs back. FMN Finder is designed to save your last know location as soon as the Finder is disconnection, or Bluetooth connection drops. With the last seen location, you can go there and reconnection to find your belongings.

• How do I know if an unknown device is following me?

  If your iPhone detects that an unknown FMN Finder is traveling with you, it will send you a notification. After a while, it will start playing a sound so you’ll able to find it. These alerts are only triggered when FMN Finder is not connected to it’s owner’s iPhone.

• How to do if the device is disconnected?

  If the device happen to disconnect, no worry, try to follow :

  Situation 1. The connection may fail if the connection is repeated too frequently. In this case, wait a few minutes and try again.

  Situation 2. If pairing time out, please follow the instructions on manual to try again.

  Situation 3. Try to restore factory settings.

  Situation 4.Try to Replace a new battery.

• Can I pair one Finder on multiple devices?

  One finder can pair on multiple devices based on one ID.

• How many Finders can I connect to one device?

  You can connect 15 finders on one device.

• Available in Android?

  Need to download a app “Tracker Dected” from Google PLay.

• What to do with the SDD Finder if you get a new Apple device?

  If you want to replace your old Apple device with new Apple device, please remember to remove the SDD Finder from your old Apple device, and reconnect the SDD Finder with your new Apple device

• Can it be used to track people?

  You can locate this item using the Find My network.

  Do not use this item to track people or pet. Using this item to track people without their consent is a crime in many countries and regions around the world.

  This item is designed to be detected by victims and to enable law enforcement to request indentifying information about the owner.

• UWB available locate your lost items indoors?

  UWB (ultra-wideband) technology determine a more precise location of your lost items indoors. It’s coming soon.